Privacy Policy

Understanding how Portal-Send protects and manages your personal information in Malaysia and beyond

Information We Collect

Portal-Send collects information that you provide directly when creating accounts, using our budget software tools, or contacting our support team. This includes your name, email address, phone number, and financial data that you choose to input into our budgeting applications.

Account Information: Email addresses, usernames, passwords, and profile details you provide during registration
Financial Data: Budget categories, expense records, income information, and financial goals you enter into our software
Technical Information: IP addresses, browser types, device information, and usage patterns for service improvement
Communication Data: Messages sent through our contact forms, support tickets, and feedback submissions

We never collect banking login credentials or direct access to your financial accounts. All budget data is manually entered by users and remains under your complete control.

How We Use Your Information

Your information helps us provide reliable budget software services and improve our tools based on real user needs. We analyze usage patterns to identify areas where our software can better serve Malaysian users and their specific financial planning requirements.

Purpose Data Used Legal Basis
Service Delivery Account details, financial data Contract fulfillment
Customer Support Communication records, account information Legitimate business interest
Service Improvement Usage analytics, feedback Legitimate business interest
Security Monitoring Technical logs, access patterns Legal compliance

Data Protection and Security

We implement multiple security layers to protect your financial information, including encryption during transmission and storage, regular security audits, and restricted access controls for our technical team members.

Encryption Standards: All data transmissions use TLS 1.3 encryption, with AES-256 encryption for stored sensitive information
Access Controls: Employee access limited to specific job functions, with regular access reviews and immediate revocation upon role changes
Security Monitoring: Automated systems monitor for unusual access patterns and potential security threats around the clock
Data Backup: Regular encrypted backups stored in geographically separate locations within Malaysia

Your Rights and Controls

Under Malaysian Personal Data Protection Act 2010 and international privacy standards, you maintain significant control over your personal information. You can request access, corrections, or deletion of your data through our user dashboard or by contacting our privacy team directly.

To exercise any of these rights, log into your account dashboard and use the "Privacy Settings" section, or email our privacy team at info@portal-send.com with your specific request and account verification details.

Data Access: Request copies of all personal information we hold about you within 21 days of your request
Data Correction: Update or correct any inaccurate information in your account immediately through our user interface
Data Deletion: Request complete removal of your account and associated data with 30-day processing time
Data Portability: Export your budget data in standard formats for use with other financial software
Processing Objection: Object to specific uses of your data beyond core service delivery

Data Retention and Deletion

We keep your account information and budget data for as long as your account remains active. After account closure, most personal data is deleted within 90 days, though some records may be retained longer for legal compliance or legitimate business purposes.

Data Type Retention Period Deletion Method
Budget Records Active account + 90 days Secure deletion and overwriting
Account Information Active account + 90 days Database record removal
Support Communications 3 years from last contact Archive then delete
Legal Compliance Records 7 years per Malaysian law Secure destruction

Third-Party Relationships

Portal-Send works with carefully selected service providers to deliver our budget software services. These include cloud hosting providers, payment processors, and customer support tools. All third parties are bound by strict data protection agreements that limit their use of your information to specific authorized purposes.

Cloud Infrastructure: Malaysian-based hosting providers with data residency guarantees and security certifications
Payment Processing: PCI-compliant payment services that handle subscription billing without storing card details
Analytics Services: Privacy-focused analytics tools that provide usage insights without individual user tracking
Communication Tools: Email and support platforms with data processing agreements ensuring your information protection

International Data Transfers

While we primarily store data within Malaysia, some technical services may involve transfers to countries with adequate data protection standards. Any international transfers are protected by appropriate safeguards including standard contractual clauses and adequacy decisions.

We never transfer personal data to countries without adequate protection levels or appropriate safeguards in place. Malaysian users' data primarily remains within ASEAN countries with similar privacy standards.

Policy Updates and Changes

This privacy policy may be updated to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email notifications and prominent website notices at least 30 days before implementation.

Minor updates for clarity or contact information changes may be implemented immediately with notification through our user dashboard. We encourage users to review this policy periodically to stay informed about how we protect their information.

Privacy Questions and Contact

For specific privacy questions, data requests, or concerns about how we handle your information, contact our privacy team directly:

Email: info@portal-send.com

Phone: +60 37 955 2998

Address: Lot 474 wakaf haji abdullah, jalan salor, Kampung Kota, 15100 Kota Bharu, Kelantan, Malaysia

Our privacy team responds to most inquiries within 3-5 business days.

This Privacy Policy is effective as of January 2025 and applies to all users of Portal-Send budget software services. By continuing to use our services, you acknowledge understanding and acceptance of these privacy practices.